TECHNICAL WRITER

The Senior Technical Writer role is responsible for creating a variety of documentation and education materials to enhance user experience on a digital platform. As a senior role, tasks will include delegating tasks to other writers and copy editors. Senior technical writers will study user feedback for improvement opportunities. This position will collaborate with programmers, engineers, and/or product management during design phase. Requires excellent oral and written communication skills and an understanding of programming concepts, operating systems and/or networking.

Responsibilities:

Write, edit, index, or revise a variety of technical, user documentation such as articles, reports, brochures, and/or manuals for a wide range of uses.

Collaborate with programmers, engineers, and/or product management during design phase to gain an understanding of the product.

Analyze requirements of project to determine types of publications needed. Ensure accuracy and completeness of technical documentation.

Monitor feedbacks and update documentation accordingly.

Provide guidance to lower-level personnel and delegate tasks.

Qualifications:

BA/BS degree in English, Communications, Business, or a relevant field

5+ years of experience in technical writing or similar role

Effective written and verbal English communication skills

Fluency in technical software and high-tech learning (SaaS software and hardware)

Experience to adapt to fast changing requirements

Experience to drive content architecture and its evolution

Knowledge management

Collaboration

Data gathering and analysis

Planning and prioritization

Researching skills

Attention to detail

Analytical skills

Creativity

Time management

Proficiency in MS Office