PROCESS EXCELLENCE OFFICER
Description of role:
Dedicated project manager responsible for driving process improvements for multiple concurrent projects using Lean Six Sigma methodology. Responsible for facilitating training of Lean Six Sigma methodology and mentoring the training candidates to success.
Key Responsibilities:
Identify business process gaps and opportunities for LSS project execution
Expand projects with local scope to global scope whenever possible
Manage and execute improvements at Green Belt level aligning to strategy. Complete projects within 4 months with benefits in accordance to annual targets.
Deliver training plan, organize training projects with cross-functional teams. Mentor teams to complete projects within 4 months. Deliver to training and certification annual targets.
Required skills + qualities (technical):
Lean Six Sigma Green Belt
Project Management + experience leading projects
Advanced Analytical and Quantitative skills
Understanding of Call Centre Business (strategy, KPIs)
Advanced MS Excel, PowerPoint, Word
Training facilitation – adapting training to different levels and projects
Previous Education:
Bachelor’s degree, preferably in Business, Engineering, Computer Science or equivalent combination of education or experience
Value add to the organization:
Dedicated support to the business to ensure that process improvement is deployed in all areas.
Support the needs of business leaders on critical opportunities that might be ambiguous in nature or hard to assess with LSS methodology
Develop root cause identification and execution with a problem solving framework in all TI leaders.
Encourage project execution with or without training.
Advancing process excellence culture at all levels of the organization. Engage sponsors and mentors around the organization to support projects. Engage frontline for feedback in improving processes and tools.
Required skills + qualities (non-technical):
Stakeholder assessment and management
Leadership skills and business ownership
Passion for process improvement, high performance and creativity to solve challenges
Change management skills, ability to initiate change and influence others in a positive way
Minimum Requirements for Internal Applicants:
Regular Employee of TELUS International Philippines.
At least a Baleen Score of 3.00 for 6 Consecutive Months (Not Average).
No forms of any disciplinary sanction for the past 12 Months.
Important reminder:
All applicants are required to attach their CVs + 6 Months Scorecard before submitting the application in Workday.
All applications will go through series of approvals, from your immediate manager to your HR Partner assigned in the Program/Department.
The Talent Acquisition (TA) team can only view your application once it has been approved. The TA team does not have visibility to check where it is pending. You may reach out to your immediate manager to check the status of your application through their Workday inbox.