CLIENT CUSTOMER EXECUTIVE

Work Location/City/Building/etc...:   Global

Working Hours/Shift Requirement: 8-5pm or 9-6pm CST

Key Roles and Responsibilities:

Grow, and build a strategic relationship with the customer to become quota valued and trusted adviser

Define account plan, engage in sales pursuits, and monitor delivery performance

Ensure client satisfaction and drive/resolve customer issues.

Assess operational and strategic performance through customer-level governance

Operational –monthly & quarterly.

Commercial - Contract governance including knowledge and adherence of the contract

Strategic – innovation road mapping and helping to solve customer problems.

Responsible for partnering the Sales to ensure customer growth including sales, renewals, and minimizing churn.

Ensure that Delivery is informed of critical client escalation issues. Owns issues to resolution.

Qualifications and Skills:

Minimum of 5 years of relevant experience.

Experience working with client relationship management at multiple levels.

Able to navigate/resolve difficult situations.

Experience in overseeing multi-delivery.

Excellent sales, account & delivery skills with relevant IT/Product categories.

Strong strategic and tactical account management skills.

Excellent communicator.

Strong initiative, leadership skills and work ethic.

Strong attention to detail.

Ability to work independently.

Core Competencies:

Operational Efficiency-Consistently review, identify, and implement changes that maintain our commitment to be both operationally and financially efficient.

Budget Controls-Managing a significant piece of the overall expenditures the function spends to promote Company and the products it sells.

Creative Business Development-Develop unique ways to grow the business with your customer and provide solutions to financial, economic, or environmental challenges.

Business Planning/Project Management-Develop and manage complex business plans, while executing against specific financial and SLA targets.

Industry Acumen-Engage your customer, as well as the broader industry, to identify and utilize solutions with the focus on generating and/or retaining business.

Strong Customer Relationships-Manage all aspects of the customer relationship, whether directly or indirectly, while promoting the Company brand and its strategy.

In-Depth Product/Brand Knowledge-Develop an intimate knowledge of your customers brand(s), values, position, opportunities, and corporate personality and align it with

Company’s value proposition.

Leadership Attributes/Expectations:

Demonstrate the highest degree and respect and integrity in all aspects of the role.

Bring sincere enthusiasm to the leadership role and drive that enthusiasm down through the team and across to other business units within Company Systems.

Deliver thoughtful and well development communication strategies; both internally and externally.

Demonstrate a high degree of decisiveness, while maintaining a level of due diligence behind every key strategic decision.

Empower those around you, while providing the necessary tools, training, and development opportunities, to build a high performing team.