REGIONAL ACCOUNT MANAGER

This role expands business relationships with clients through trusted client relationship.

What will be my duties and responsibilities in this job?

Responsible for driving performance for assigned client through fostering and maintaining relationships with various levels of leadership.

Consult with client management to establish and ultimately execute plans for achieving or exceeding service goals.

Develop and enhance Company’s relationship with our client at management at various levels.

Communicate program results to client and Company management.

Summarize activities for ROI purposes and be able to track the performance related to those activities.

Serve as the primary contact between Company and client.

Ensure SLA and control expenses.

Identify and assist in resolution of customer and client service quality process issues.

What are the requirements for this position?

Bachelor’s Degree or equivalent work experience.

Strong communication skills, especially by telephone and e-mail.

Ability to engage in leadership and communicate effectively, even under stress.

Proficient user of Microsoft Office programs.

Strong analytical skills—able to analyze program results, create a plan for improving sales results, and execute the plan.

Ability to work in a fast-paced environment meeting tight deadlines while multitasking.

Ability to influence internal and external clients by positioning client specific value propositions as it relates to increasing sales or making program changes.

Works under minimal supervision. Some latitude for unreviewed action. Uses originality and evaluation in the accomplishment of assigned tasks.