ROLE IMPLEMENTATION MANAGER
Location Offshore – 5 Countries
Drive successful and on-time implementation of new clients.
Key Responsibilities:
Lead large scale, strategic and ongoing client & service program implementations, enhancements,program changes, program management & client/system migrations.
Subject matter expertise in all relevant Company products and systems to ensure good thought-leadership in internal and external design planning.
Join client and vendor business reviews and weekly meetings as needed to ensure strong communication to external stakeholders on all new initiatives.
Provide direction and ongoing communications to the cross functional team’s responsible new project implementations and prioritization to develop plans and processes to accomplish internal and external business opportunities.
Primary contact point for Stakeholders & Client Representatives if needed to communicate directly with the client.
Manage the requirements and scope, effectively overseeing all aspects of new initiatives throughout the project lifecycle (i.e. goal definition, business case, project planning, project execution, project completion).
Coordinate and lead cross-functional support teams.
Regularly communicate project information and status to cross-functional teams, stakeholders, and leadership by creating and distributing project status reports, dashboards, KPI, participate on business boards/councils as needed to report out on assigned projects/portfolio, follow-up on project meeting action items.
Identify, escalate, document & drive resolution project risks when needed to ensure program delivery.
Develop, maintain, and adhere to defined project/process/product methodologies and manage project documentation (ex. IT work requests, minutes, charter, vision, org charts, action logs, risk/issue logs, status reports).
Establish a transition plan to necessary support teams post-launch (account executive, operations, IT)
Ensure client program requirements are met and services are delivered.
Assist in meeting operational, financial and client goals expected by program.
Support process re-engineering, operational tool utilization & data analytics.
Ensure client program requirements are met and services are delivered.
Assist in meeting operational, financial and client goals expected by program.
Support process re-engineering, operational tool utilization & data analytics.
Required skills/experience:
Problem solving ability, adapt to shifting priorities & align activities/priorities to meet organizational goals.
Professional business judgment and strong collaborative style.
Experience managing and motivating remote workforce; provide direction and coaching to ensure success and employee’s needs.
Ability to process complex time sensitive data and information from multiple sources, make quick but educated decisions based on data, and to effectively communicate the related actions to a broad audience driving decisions needed to move forward.
Good interpersonal skills—especially working with cross-functional teams— and the ability to present a professional image.
Good organizational skills and the ability to multi-task.
Self-motivation to work independently and ability to prioritize, organize and lead as part of a project team to complete multiple tasks.
Experience in communicating with management and teams at all levels.
Ability to respond effectively to clients, employees and management and handle sensitive and/or confidential communications.
Experience implementing large scale product launches and/or client programs which require intense cross functional collaboration.
Requires a high level of skill in both oral and written communication and the ability to effectively present ideas and information.
Ability to develop and execute longer-range project plans and schedules to complete complex projects or new solution/product development.
Attention to detail, follow-up skills, strong collaboration style and business judgment
Fluency in Microsoft Office, including Teams, Word, Excel, PowerPoint and Project.