SOLUTION ARCHITECT
Enables our clients to focus on what matters most – their customers and their businesses. To do so, we employ a customer-centric, hard-working, and talented group of people.
Join the team today by applying to the following Solutions Architect II role:
This Solution Architect is a Subject Matter Expert, in parts planning management, who has proficiency in parts planning and logistics, processes, platforms, tools, and technologies necessary to create, design, and document a comprehensive parts planning and logistics solution for multifaceted opportunities.
This includes developing, communicating, and refining services and solutions across a broad range of Technologies.
The Architect supports the planning, creation, design, and enablement of services that are required to support existing and emerging technologies. The Architect also supports the improvement of existing services and solutions.
In support of Solutioning and Sales, the Solution Architect supports the solutioning and/or transitions of various opportunities, providing input into the sales strategy, and collaborates closely with clients and the pursuit team to assure that the Company portfolio and capabilities, as well as industry trends, are utilized in creating a compelling solution.
The Solution Architect typically supports solutions and/or transitions within a single technology or service that may involve complicated operational models (multiple towers, global scope), extensive client engagement, and strategic opportunities with significant financial and business impact.
Support the Planning, Creation, Design, and Enablement of services that support emerging and existing technologies. The Solution Architect will support the team of
solution architects, solution directors, and sales executives in the design of the end-to-end journey of a service or solution.
Support the Capability Center in the improvement of existing services and solutions.
With assistance from the team, design implementable and customer compelling steady-state solutions which address client business problems and accurately reflect Company’s cost to deliver the services, and meet all requirements, including SLAs, KPIs, and OLAs.
Work with Solution Director to manage the end-to-end solution strategy. Deliverables include completed cost estimates, presentations (prepare, and contribute to, and/or deliver), and SOWs (contribute to).
Work collaboratively with clients, third-party advisors, sales, other solution team members, and delivery SMEs to ensure the solutions meet client requirements and are approved.
Communicate developed solutions and associated costs to various stakeholders from engineers up to internal Directors.
Assist with client orals, create, and deliver or coordinate client demos, participate in pursuit team kickoff meetings, attend Solution Services team meetings, follow administrative processes, and participate in internal team projects.
Responsible for engaging with appropriate delivery subject matter experts.
Participate in creating and/or updating solution document templates, presentations, solution descriptions, cost estimates, SOWs, and related deliverables. Update Capability Center-owned information within Salesforce.
Participate in the creation of technical and operational responses and solution content for RFPs. Responsible for written Technical Solution Document (TSD) as required per customer response documents.
Develops and executes implementation project plans to build services successfully.
Working closely with the customer and delivery teams to gather the necessary information, perform data analysis, design, and build the tools, create documentation, execute staffing activities, and develop other constructs to prepare to deliver the services.
Engages appropriate resources internally, externally, and with the client within the disciplines to perform implementation tasks during a transition.
Maintains close relationships with the discipline(s) to stay in sync on processes, requirements, reporting and documentation needs for the delivery teams to be successful.
Provides input to the Transition Manager on risks, issues, decisions, gaps, changes, and status for logging in the Control Workbook.
Identifies and recommends contingency measures resulting from risks, scope changes, or unplanned events.
Provides experienced guidance and level of effort input to transition scoping on new opportunities as needed.
Assist with identification of potential technical, delivery, and financial risks in technical solutions, transition, and delivery. Assist with developing appropriate mitigations and coordinate capture of and communicate all risks to the Solution Director.
Participate in all knowledge sharing sessions for developed solutions to review technical aspects as required.
Serves as a member of the transition/transformation/implementation team until such time the cutover is achieved, i.e., the delivery operations organization has assumed the services and is meeting SLAs, KPIs, CSAT (typically ~90 days after implementation cutover).
Practice continuous learning through certifications, attending company and/or industry training, reviewing existing client delivery, gaining experiential exposure to company toolsets and delivery teams, and working closely with Delivery SMEs.
Qualifications:
High School diploma or equivalent, Bachelor’s degree preferred, Specific area(s) relevant to Solution or Technology preferred, but acceptable experience can substitute.
Minimum 4 - 7 years’ experience in a related field (Parts planning management, parts logistics, supply chain).
Technical and/or Sales experience in creating and/or selling solutions for specific services and/or technology areas.
Certification(s) or equivalent experience in one of the following is a plus: CSCP, CPIM, CPSM, CPSD, CSCMP, CPL, CPCM.